FAQ

Use the main menu to navigate through the site. Once you have found an item you wish to purchase, select your size and click on the add to cart button underneath each item. Review the items in your shopping bag by clicking the shopping bag link at the top of the page. Click on proceed to purchase to complete your order.

Register with us and you'll be able to enjoy the following benefits:

1. Track your orders and review past purchases.
2. Put in a request for bringing back the sold out size/items.
3. Add sold out items and products you love to your wish List.
4. Preview our new collections and register your interest for your favorite pieces.
5. Be the first to know of latest promotions and offers and in-store events.

To customize any order, you need to mail us at connect@mymoledro.com with your preferences. We will get back to you with the specific requirements to proceed ahead.

All customization will be subject to approval. We do not make any changes in the basic silhouette of the garment, however changes like adding sleeves or lining, or an additional component like churidar or dupatta will be on a chargeable basis.

You may opt for any of the following channels:

Credit /debit card Net banking Paypal

We will not accept returns or offer refunds for goods unless they are faulty. If your goods are faulty when they are delivered you may return the faulty goods to us. In order to return faulty goods you must contact us at connect@mymoledro.com to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process. You will be responsible for the costs of delivering the goods back to us.

If you return the goods to us we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery.

If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

If we provide a refund, we will pay it to the account you used to purchase the goods.

Yes, we do ship overseas but we are not accepting any international orders because of Covid’19.

Once your order has been dispatched, you will receive an email containing your AWB number to track your package. You can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.